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faq
Answers, no fluff.
Where do you ship?
We ship across Brazil and Latin America. International shipping to select countries on request.
How long does shipping take?
3–7 business days for Brazil, 7–15 for LATAM.
What does the warranty cover?
Lifetime hardware, 5-year fabric on all luggage. Full details in each product page.
How do I file a claim?
Message us on WhatsApp with photos and your order number. We handle it in-house.
Will your luggage fit my bike?
Every product page lists confirmed compatible models. Contact us if yours isn't listed — we probably have brackets for it.
Do I need special racks?
Our panniers mount on any 18–22mm tubular ADV rack.
Do you offer B2B / dealer pricing?
Yes. Apply on our Dealer Program page.